The brief was straightforward to state and hard to deliver: automate the HR value chain end to end, from the first application through to the final separation.
Sequence
Applicant tracking first, because it was the highest volume and the easiest to prove. Then Source-to-Hire, then Hire-to-Retire — performance management, confirmations, separation and compliance.
What we fixed before automating
Each process was mapped and stripped of rework before any workflow was configured. Several approval steps disappeared entirely at that stage.
The result
Roughly 80% of the HR value chain automated within a year, with HR operations running deskless, paperless and laptopless — and compliance evidence available on demand rather than assembled on request.