The Challenge
Targets were set inconsistently across departments, and there was no single place to track them, so performance tracking depended on spreadsheets and memory.
Our Solution
We designed KPIs for each role and level, aligned them to organizational objectives, and integrated the whole set into the specialised performance software.
Key Activities
- KPI design across every level of the organization
- Alignment of individual KPIs to organizational objectives
- Target and threshold setting
- Integration into the performance software
- Validation with department heads
Outcomes
- KPIs in place for approximately 6,200 employees
- Performance tracking streamlined into one system
- Measurable alignment from individual to organizational objectives